Virtual Assistance & Operations
Ecommerce Virtual Assistant
Product listings, order support, and store admin for Shopify and Etsy sellers.
Who this is for
- Shopify store owners
- Etsy and digital product sellers
- DTC brands under 10 people
- Dropshipping operators
Problems solved
- - Listings are thin and unoptimised
- - Customer messages pile up
- - Inventory data is unreliable
- - No consistent reporting
What I handle
Product listing creation, titles, tags, and descriptions
Image and variant organisation
Order, refund, and returns coordination
Customer message and review response
Inventory and supplier tracking sheets
Weekly sales and best-seller reporting
Deliverables
- ✓ Optimised listing batches
- ✓ Daily customer-message log
- ✓ Inventory tracker
- ✓ Weekly store performance report
Tools
ShopifyEtsy Seller HubCanvaGoogle SheetsGorgias / inbox tools
Process
- 01Audit
Review listings, messaging templates, and reporting gaps.
- 02Rebuild
Upgrade listing copy, tags, and imagery structure.
- 03Operate
Handle orders, messages, and inventory daily.
- 04Report
Weekly view of sales, conversion, and support volume.
Example workflows
- - New product: copy, tags, images, publish, cross-link
- - Daily: orders, messages, refunds, review replies
- - Weekly: inventory check and performance report
KPIs I track
Listings published per weekFirst response timeRefund and dispute rateConversion rate on updated listings
Frequently asked
Do you write the listing copy?
Yes, including titles, tags, and descriptions written for search inside the platform, not generic filler.
Do you run my own Etsy shop experience?
I run an Etsy shop of my own, so listing structure, tags, and buyer messaging come from direct selling experience.
Can you handle customer complaints?
Yes, within a policy you approve, with escalation to you for anything outside it.
Related
Related services
Ready to hand this off?
Tell me a little about your team and this workstream - I'll come back with fit and a starting plan.