Healthcare Virtual Assistant
Patient scheduling, intake coordination, and clinic admin handled remotely.
Who this is for
- Private clinics and small practices
- Therapists and wellness practitioners
- Dental and specialty offices
- Telehealth providers
Problems solved
- - Front desk is buried in calls
- - High no-show rate
- - Intake forms arrive incomplete
- - Admin backlog eats clinical time
What I handle
Deliverables
- ✓ Daily schedule and confirmation log
- ✓ No-show and reschedule report
- ✓ Completed intake packets before visits
- ✓ Documented front-desk SOP
Tools
Process
- 01Scope
Agree exactly which tasks are administrative and non-clinical.
- 02Set guardrails
Confirm privacy handling, access limits, and escalation rules in writing.
- 03Operate
Run scheduling, reminders, and intake chasing daily.
- 04Review
Weekly report on bookings, no-shows, and outstanding paperwork.
Example workflows
- - Booking request: confirm, send intake, add reminder sequence
- - 48h before visit: verify forms and documents
- - After visit: follow-up booking and referral tracking
KPIs I track
Frequently asked
Do you handle clinical information?
No. I handle administrative coordination only. Access is limited to what the task requires and clinical decisions stay with your team.
How do you protect patient privacy?
Least-privilege access, no local storage of records, and written escalation rules. Where a compliance agreement is required, I sign it before starting.
Can you take phone calls?
Yes, scheduling and general enquiry calls within agreed hours, with every interaction logged.
Related services
Ready to hand this off?
Tell me a little about your team and this workstream - I'll come back with fit and a starting plan.